As Eventbrite continues to grow and expand its reach globally, the challenge of respecting our users’ privacy rights, ensuring the proper handling of Personally Identifiable Information (PII), providing intuitive end user experiences for consent, and evolving privacy governance practices becomes increasingly important. Our platform is used by millions of people worldwide to discover and attend events, and with this growth comes the responsibility to ensure that we have a world-class privacy program. We take this responsibility seriously and are committed to providing transparency to our users, compliance with all applicable regulations across every geography, and ease of integration and management of privacy-related controls into our products. This is where you come in.
You will be joining a dedicated team of professionals focused on optimizing the entirety of the privacy experience and workflow for both our end users and internal stakeholders. Our team is made up of experts in engineering, analytics, marketing, legal, and compliance. We work collaboratively to develop and implement capabilities that engender end user trust in how we handle their data while providing ease of compliance to our internal teams. Our goal is to provide a safe and secure environment for our users to discover and attend events and we are looking for someone who shares our passion for this mission.
You will have end to end ownership of privacy at Eventbrite for our millions of creators and attendees. You’ll set a compelling long-term vision for user privacy, data handling, and governance and will define the strategy, roadmap, and tactical steps to get there. You are passionate about the customer experience, empathetic to the data consumption and governance needs of internal teams, and adept at incorporating leading-edge privacy capabilities and processes. You are comfortable leveraging user behavior monitoring on our platform to identify and address potential gaps in privacy experiences as well as auditing and reporting on appropriate use, existence, and obfuscation of end user data. This is a highly collaborative and cross-functional role in which you will work with multiple stakeholders, other product managers, engineers, data scientists, legal, and compliance experts, both within and across business units. Your role is critical in ensuring that our users have a streamlined opt-in, opt-out, and data management experience while ensuring that Eventbrite is fully compliant with all privacy-related regulations worldwide.
Minimum 6 years of experience in technical product management
Experience designing, building, and managing a privacy program at scale
Strong knowledge of best practices and regulatory requirements for privacy: GDPR, CCPA, CPRA, and GCP
Consistent track record of bringing strong product thinking to internal solutions and infrastructure, encompassing build vs. buy analyses and large-scale migrations and implementations
Exceptional communication skills that enable clear articulation of vision, strategy, and execution
Strong analytical, problem solving, and quantitative skills with data-driven approach to decision-making
Strong prioritization and focus, including comfort making tradeoffs with incomplete information
Ability to influence team members across all departments and levels of the organization
Ability to rapidly understand user needs, respond to tight deadlines, and deliver solutions that drive key business metrics
Strong experience with data use and obfuscation policies, cookie classification and management, and nuances of the various categories of user consent and their enforcement across frontend and backend systems
Strong experience with data structures and analytics
WHAT WE OFFER
We are committed to providing competitive, valuable and meaningful benefits for our Britelings.
We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.
Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite’s global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.
IS THIS ROLE NOT AN EXACT FIT?
Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.