Team Lead – Data Protection

Revolut

  • Full Time

About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does
We’re looking for a super skilled Team Lead to work with the Data Protection Team Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch

What you’ll be doing
• Managing the team of Data Protection Specialists
• Working closely with specialists in the Legal and Regulatory Compliance teams and Revolut’s Group Data Protection Officer (DPO) to build out processes for dealing with complex rights requests
• Managing correct implementation of the Data Protection rights requests, handling procedure and maintaining the communication and close relationship with the Revolut’s group and local Data Protection Officers
• Managing the process of dealing with personal data incidents caused by support agents
• Nurturing a positive, stimulating and productive working environment whereby everyone works towards a common goal
• Challenging policies and procedures, in the quest for continuous improvements
• Seeking to go above and beyond the role by taking real ownership of problems, policies or procedures from end-to-end through process building and project management
• Engaging in activities to ensure each specialist has a voice and receives frequent feedback

What you’ll need
• A proven track record of improving the productivity and quality of a team
• 1+ year of experience in managing a team (5 -10 FTEs)
• Knowledge of data privacy laws (ex: GDPR)
• A self-learner and independent problem-solver mindset   
• Experience in leading on a project
• Ability to work under pressure and meeting deadlines by prioritising tasks efficiently 
• Data-driven approach and ability to work with dashboards 
• Strong communication skills, great numeracy and IT skills  
• Flawless English
• Exceptional resolution skills 
• Bachelor’s degree or equivalent   

Nice to have
• Relevant experience in Support in a major financial institution (preferably international)
• Practical knowledge of SQL (can be basic level)

Compensation range
• Lithuania: €2,200 – €3,500 gross monthly*
• Other locations: Compensation will be discussed during the interview process
*Final compensation will be determined based on the candidate’s qualifications, skills, and previous experience

 

 

 

 

 

 

 

 

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