Responsibilities of the Director of Security Operations:

• Oversee the 24×7 Security Operation Center operations, providing leadership and oversight of the Managed Security Services Provider responsible for delivering services to all South Carolina state agencies. Collaborate with state agency information security liaisons to support adoption and effective delivery of information security services.

• Manage major security incidents from inception through resolution and recovery, acting as the primary incident contact for state agencies and working together with the incident response team. Develop and implement crisis communication plans and contribute to business continuity and disaster recovery planning and execution.

• Define and scope IT security requirements, creation, and execution of information security related strategies enhancing the reliability and security of IT systems, projects, and data. 

• Work with program and technology leadership resources within the agency to elicit internal stakeholder and agency consumer feedback on service performance; identify opportunities that validate service capabilities and implement improvements.

• Measure SOC performance metrics, report on security operations to executive management. Provide effective and collaborative leadership to drive MSSP performance, monitors adherence to SLAs and responds to SLA failures to recover appropriately.

• Develop and plan the necessary technology asset roadmap and direction for the security operations center. Work with various delivery teams to ensure toolsets used to detect infrastructure security events are deployed on all necessary platforms.

• Support and maintain compliance with government standards and related legislation, creates compliance reports, and supports audits as needed.

• This is an essential position and therefore may require the performance of other duties as assigned or requested.